This item is new as shown. While we mainly carry networking/telecom & computer/server type equipment, we come across a wide variety & will pass on great savings on what comes through. While we are a small team, we will try to respond to your questions quickly when we're in M-F 10-4:00PM MST. Anything less & we'd appreciate good communication & feedback on your part to allow us to improve & make it right!We hope our service will exceed your expectations! Other cc arrangements can be made with prior approval. We reserve the right to modify if calculated incorrectly due to a weight/measurement error. If you do not keep the packing material, we will not be able to process a damage claim or return. If you're not sure, ask and we'll let you know. We do not mark merchandise values below value or mark items as gifts (US and International government regulations prohibit such behavior).